Change Management Leadership:

A Bridge to Successful Organizational Change

We all know change is hard. Well, organizational change is usually even harder, complicated as it is by the number of people affected, the processes and systems that must be created or adjusted, the procedures and technology that must be learned, and the ongoing work that may be interrupted or delayed.

That’s why organizational change management (OCM) is critical in transitioning any workforce from one way of working to another. OCM forms the bridge between the time when the organization first acknowledges the need for change to the point when the workforce fully embraces the new behaviors needed to implement it. When it comes to the complexity of Epic installations and refuel programs, an effective OCM program is essential.



In this month’s Epic Insights, we’ll explore one aspect of OCM that profoundly influences its success or failure: change leadership. Leadership is the linchpin of successful organizational change, particularly when the change involves Epic implementations or refuel programs. The most effective leaders are agile, visionary and dedicated to guiding an entire organization through an often-challenging change process.

OCM Leadership: How the Bridge is Built

With our wealth of experience in helping organizations navigate change, Talent Groups has come to view effective change management as a bridge between one way of working together to another. As in a physical bridge, the different parts of the structure must work both individually and together to fully support the bridge. Likewise, varying levels of management in an organization play different but complementary roles in the change process. 

Without all parts working together, the bridge will be weakened and may ultimately fail. But, working together as a team, an organization’s management can form a cohesive framework that drives successful change. With all levels aligned, management will foster a culture of collaboration, innovation and continuous improvement. 

In a successful change process, here’s how varying levels of management play their individual roles to support the change process and build a bridge between the old way of working and the new.

Executive Leaders

Top-level leadership forms the foundation, acting as the piers and pilings of the bridge. They set both the course and the tone of the change process. They demonstrate steadfast support for both the project and employees throughout the journey. They clearly articulate the strategic vision that underpins the initiative, and allocate resources judiciously. 

Middle Management

Middle managers form the bridge’s superstructure—the cables and towers—and transmit stability to the organization throughout the change process. These managers translate the overarching strategic vision into actionable plans. They align departmental objectives with organizational goals, and they offer guidance and support to frontline staff as they navigate the challenges of change.

Frontline Leadership

These leaders are the equivalent of the surface, or decking, of a bridge. In direct contact with workers throughout the change journey, they keep things moving smoothly. Acting as catalysts for change at the grassroots level, they communicate the benefits of the end product directly to their teams. They address concerns as they arise, and they model desired behaviors by embracing new workflows and technologies.

Talent Groups is Your Epic OCM Resource

Organizational change management is challenging, to say the least. Talent Groups is committed to providing you with a comprehensive guide to bridging the turbulent waters of change. While this article focused on effective leadership strategies, stay tuned because we will explore other critical facets of OCM in future newsletters, such as communication strategies, stakeholder engagement, resistance mitigation and more. 

At Talent Groups, we share our expertise and experience in Epic installations and refuels to offer tailored solutions that help you navigate change effectively. Please contact us with your questions. Let’s begin your journey toward effective change management together!