Hybrid Details: 1 day/week onsite in Boston, MA

Duration: 6 month contract to start with intention to convert to full-time

Job Description
The Applications Specialist plays a significant role in the design, development, testing, implementation, and ongoing maintenance of the Salesforce Health Cloud CRM at Dana-Farber Cancer Institute. The individual is responsible for managing several concurrent projects or initiatives related to the Salesforce CRM application and its end users.

Principal Duties And Responsibilities

• Leads the discussion of business requirements and coordinates the translation of those business requirements into functional specifications for the software application. Offers recommendations for improvements in data collection, workflow, or other processes when possible.
• Works closely with the application’s vendor or developer to communicate the functional specifications, providing details to improve understanding.
• Develops test plans and performs related software quality assurance tasks.
• Designs the training curriculum for the software’s user community. Leads the development of end user documentation.
• Provides ongoing support of the software applications by identifying and resolving issues, often as the point of escalation for more complex issues.
• Provides high quality, customer-focused services.
• Participates in regular team meetings to discuss team activities, issues, and updates.
• Uses the hospital values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
• Other duties as assigned

• Bachelor’s Degree required
• 5+ years of healthcare information technology experience
• A combination of education and experience may be substituted for requirements

• Experience with the development, support, or operation of software applications in a healthcare setting
• Knowledge of the workflows and operations supported by the software application(s).
• Excellent oral and written communication skills
• Demonstrated analytic and problem-solving skills
• Strong interpersonal skills to effectively communicate with both technical and non-technical staff
• Ability to learn quickly
• Knowledge of Agile framework methodology a plus
• Familiarity with Salesforce and Jira a plus
• Demonstrates fiscal responsibility by effectively using hospital resources