Change Management:

The Role of Communications in Epic Implementation and Refuel Success 

Change is hard, and organizational change is even harder, complicated by the number of people affected, new processes and systems, technology to be learned, and potential work disruptions.

That’s why organizational change management (OCM) is crucial for transitioning a workforce to new ways of working. OCM bridges the gap from acknowledging the need for change to fully embracing new behaviors.

For complex Epic installations and refuel programs, effective OCM is essential. Last month, we focused on change leadership; this month, we’ll explore communication strategies. 

Effective communication is vital for successful organizational change. It ensures that messages resonate with and are understood by every member of the organization.

OCM Communication Strategies 

With our extensive experience in helping organizations navigate change, Talent Groups sees effective communication as the thread that connects leadership to employees, aligns everyone to a common goal, and maintains momentum.

Without clear communication, the change process can become disjointed and misunderstood, leading to resistance and failure. A robust communication strategy fosters transparency, trust, and engagement. Here’s how different levels of management can effectively communicate to support the change process.

Executive Communication

Top-level leaders set the tone and direction for communication. They convey the vision and purpose of the change, explaining its strategic benefits and long-term goals. Regular updates from executives reinforce commitment and maintain focus.

Middle Management Communication

Middle managers translate executive vision into actionable plans for their teams. They ensure two-way communication, actively listening to and addressing frontline staff feedback to mitigate resistance and keep employees engaged.

Frontline Communication

Frontline leaders are the daily communicators, directly interacting with employees and addressing questions. They ensure messages are clear, consistent, and relatable, using team meetings, one-on-one discussions, and digital platforms to keep communication open.

Effective Communication Techniques

1. Clarity and Consistency. Messages should be clear, jargon-free, and consistent across all levels of the organization to prevent misinformation and confusion.
2. Engagement and Feedback. Encourage open dialogue and provide channels for feedback. Consider surveys, town hall meetings, and suggestion boxes.
3. Multiple Channels. Use various communication channels to reach everyone in the organization, including emails, intranet updates, meetings, chat features, and even social media.
4. Visual Aides. Use visuals such as infographics, charts, and videos to help explain complex changes and make the information more digestible.
5. Storytelling. Share success stories and case studies that illustrate the benefits of the change to humanize the change process and make it more relatable.

Talent Groups provides a comprehensive guide to navigating change. We leverage our expertise in Epic installations and refuels to offer tailored solutions for effective change management. Contact us with your questions to start your journey toward successful change.

Talent Groups is Your Epic OCM Resource

At Talent Groups, we share our expertise and experience in Epic installations and refuels to offer tailored solutions that help you navigate change effectively. Please contact us with your questions. Let’s begin your journey toward effective change management together!